Coronavirus

If you or a family member has flu-like symptoms, shortness of breath/breathing difficulties and/ or diarrhoea

PLEASE DO NOT COME TO OUR SURGERY

Instead, stay at home and ring us on 020 8102 2324 and tell the receptionist, and one of our GP's will ring you with further instructions.

Please do not delay getting health care. If you need urgent medical help and it is not an emergency, contact NHS111 online or telephone NHS111 first or  contact your GP.

During the COVID19 pandemic it’s important that A&E is only used by those with serious or life threatening problems.

There are many ways to get the right care at the right time via  www.nhs.uk , your pharmacist and your GP.

Your GP offers online, telephone and video consultations - it can often be quicker to book through their e-consult service. 

If you are invited in for a face to face appointment, infection control measures are in place to keep patients and staff safe.

eConsult Information

HUB INFORMATION - HUBS ARE RUN BY LOCAL GP'S BETWEEN 4PM & 8PM MONDAY TO FRIDAY AND 8AM - 8PM SATURDAY AND SUNDAY.  APPOINTMENTS MUST BE BOOKED VIA THE SURGERY (THERE IS NO WALK IN APPOINTMENTS) YOU CAN BOOK ON A THURSDAY FOR THE WEEKENDS.  GP'S AT THE HUBS CAN ACCESS YOUR MEDICAL RECORDS AND ADD TO THEM.  WHEN THE SURGERY IS CLOSED APPOINTMENTS FOR THE HUB CAN BE BOOKED VIA 111.  THERE ARE NOW EXTRA HUB LOCATIONS WHICH ARE FAIRFIELD HEALTH CENTRE, 43 FAIRFIELD GROVE, CHARLTON SE7 8TE - BURNEY STREET PRACTICE, 48 BURNEY STREET, GREENWICH SE10 8EX ALONG WITH THE ORIGINAL THAMESMEAD AND ELTHAM SITES.  THE HUB ALSO HAS DRESSING CLINICS, SMOKING CESSATION, DIABETES AND LONG ACTING CONTRACEPTION ADVICE.

OUR NEXT PPG MEETING WILL BE ON (Date to be confirmed)  IT WOULD BE WONDERFUL IF WE HAD A FEW MORE MEMBERS TO GIVE US IDEAS THAT WOULD MAKE PATIENTS VISIT TO THE SURGERY A MORE PLEASANT EXPERIENCE - PLEASE COME ALONG AND JOIN US - WE NEED YOUR FEEDBACK

PLEASE BE AWARE THERE WILL BE NO FRIDAY WALK IN CLINICS AT PLUMSTEAD WITH EFFECT FROM 1ST AUGUST 2019 - WE APOLOGISE FOR ANY INCONVENIENCE

Patient Online - This allows you to book your own appointments straight on to our system and order your prescriptions online - Please speak to Reception who will be able to set this up for you.

THE PLUMSTEAD SURGERY WILL BE OFFERING EXTENDED HRS TO ALL OUR PATIENTS FROM 6.30PM - 7.30PM TUESDAY EVENINGS, AND 6.30pm - 7.30pm ON WEDNESDAY EVENINGS. THERE WILL ALSO BE NURSE APPOINTMENTS AVAILABLE FROM 6.30pm - 7.30PM ON BOTH TUESDAY & WEDNESDAY EVENINGS.

THE WELLING SURGERY WILL BE OPEN FROM 9AM - 1PM MON TO FRI ONLY. PATIENTS CAN OBTAIN MEDICAL ASSISTANCE AT OUR PLUMSTEAD SURGERY UP TO 6.30PM

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Visit our PPG Page

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

Our main site at Plumstead is fully disabled compliant and the branch site at Welling is partially compliant. If you have any queries please do not hesitate to call the surgery on 0208 102 2324 for further details.

Online Services

Waverley Practice has "Gone Live" with Vision Online.

You can access online appointments and your online repeat prescriptions.

In order for patients to access these services, they will need a current PERSONAL email address, shared email addresses are not acceptable due to patient confidentiality. A up to date mobile number for SMS messaging. They will need to come into the surgery and provide us with a form of identification. This could be a passport or photo driving licence. It has to be a form of photo ID to qualify, in some cases a GP who knows you well (longer than 2 years) can vouch for you.

The Reception staff will then access the online services for the patient and produce a letter or send the letter via e mail with their Online Patient Details. This can be done during a routine visit to the surgery. There will be an expiry date on the letter to denote when the account will deactivate if not used.

USEFUL CONTACTS/TELEPHONE NUMBERS

USEFUL ADDRESSES AND TELEPHONE NUMBERS

OUT OF HOURS                 111

WEBSITE                                              www.myhealthlondon.nhs.uk

ONLINE SERVICE                               www.myvisiononline.co.uk

Other organisations for complaints:

If you are not satisfied with the response from a complaint made to the practice, then please see other organisations for complaints.

PALS (Patient Advice & Queen Elizabeth Hospital – Tel No: 020 8836 4592

Liaison Service)                                Lewisham Hospital – Tel No: 020 8333 3355

Healthwatch Greenwich              Tel No: 020 8305 5008

POhWER                                           Tel No: 020 3553 5960

                                                            Email: LondonIHCAS@pohwer.net

NHS England                                      Address: PO Box 16738, Redditch, B97 9PT          

Greenwich Clinical Commissioning Group (CCG)                              Tel No: 020 3049 9000

Ombudsman                                      Tel No: 0345 015 4033

OTHER USEFUL TELEPHONE NUMBERS:

Greenwich Women’s Aid – 020 8317 8273 (Housing)

Greenwich Victim Support – 020 8854 1113

Refuge 24hr Service – 020 8469 0864

Lesbian, Gay and Transgender – 0300 999 5428

24-Hour National Domestic Violence Freephone Helpline – 0808 2000 247

South East London Domestic Violence Helpline (SELDOM) – 020 8480 0942 (9am to 5pm) 020 8244 0444 (out of hours)

Men’s Advice Line – 0808 801 0327

TRYangle Domestic Violence Project & Support – 020 8855 7564 / 020 8859 6906

Child and Adolescent Eating Disorders Service – 020 3228 2545 (9am to 6pm - Mon-Fri)

GIV (Greenwich Integrated Volunteer Network) – support for vulnerable adults who do not have a network of friends and family to rely upon - 020 8102 9637 giv@greenwichcarerscentre.org

Carers support – Support and help for Carers (The stables in Charlton SE7) Tel no: 0300 555 1515

email: www.thestablesse7.com

Child Death Helpline – 0800 282 986/0808 800 6019 www.childdeathhelpline.org.uk

Health visitors:

You can access the Health Visiting Team at one of the sessions below:

Health Visitor advice session:    Waterways Children’s Centre

                                                                                Southwood Road SE28 8EZ                           Fri 12.00 - 3.00pm

Health Drop in session:                 Mulberry Park Children’s Centre

                                                                                Boxgrove Road SE2 9JP                               Mon 12.00 – 3.00pm

Health Drop in session:                 Abbey Wood Children’s Centre

                                                                                Dahlia Road SE2 0SX                                       Wed 12:30 – 3.30pm

Breast feeding Group:                   Discovery Children’s Centre

                                                                                Battery Road SE28 0JN                                  Wed 10.00 – 12.00pm

HEARING PROBLEM/DIABETES

If you have either a hearing problem or Diabetes and would like to talk to someone in depth to discuss any issues or problems you may have encountered please speak to Reception staff who can put you in touch with a member of our PPG who has vast experience in these areas and is happy to discuss any issues you may be facing.  This could very beneficial as hearing problems can be very isolating and Diabetes can play havoc with blood sugar levels and can sometimes be difficult to control.  He is non clinical but having experienced problems personally in these areas may be able to give some helpful hints.