Practice Charter

The practice is in modern and purpose built premises with access for the disabled and wheelchair users. We also have disabled access at our branch surgery.

The clinicians see patients by appointment only, unless in an emergency. Please cancel the appointment if you are unable to attend. One appointment is for one person only.

Information about patients is kept on computers and is dealt with in strictest of confidence.

Under normal circumstances you will be seen or spoken to by a clinician within 24/48 hours. We will refer you to hospital where necessary.

Please do not expect a prescription every time you visit the surgery. Good advice is sometimes the best treatment.

Doctors and staff do their best to help you. Please treat them with respect and politeness.

If you have a genuine complaint, please use our Feedback and Complaints triage. Also, your positive comments in appreciation of good service will encourage us to improve further.

Please notify us of any change of telephone number or address by visiting our Change of Personal Details triage. We may need to contact you in case of an emergency.

Please request home visit by doctor only if absolutely necessary; think twice, you may receive better treatment in the surgery under appropriate conditions.

Children under 14 must be accompanied by an adult.

Violent and abusive patients will be removed from the list instantly without warning or notice.

Please remember that a lot of basic health information and advice can be given by your local pharmacist

Please request repeat prescriptions in good time. To avoid any mistakes – minimum notice of at least two working days. Please visit our Prescriptions page for more information.

Please remember that not all illnesses can be treated by a doctor – they are only human.